Legal Notice
TERMS, CONDITIONS AND PRIVACY

1. The web site www.marhotels.com belongs to the company CADENA MAR S.L., domiciled in calle 16 de Julio, 15, Cadena Mar / Grupo Batle Headquarters, 07009 Palma, Balearic Islands (Spain), with VAT number B-07193261, registered in the company registry of Majorca, volume 595, folio 1, article 3, page number 13,139, entry number 1, (hereinafter the "owner"). The web site offers information and services related to Mar Hotels and can be used to book rooms and access job offers or contacting info@marhotels.com or (34) 971 43 66 55.

CADENA MAR S.L. reserves the right to use cookies in the user navigation on the website to facilitate customization and ease of navigation. Following the policy of data protection, we advise that the cookies are associated with the anonymous user and his computer, and don't provide the name and surname of the user. The user has the possibility to configure the browser to be notified of the receipt of cookies, and may, if wished, prevent that they are installed on the hard drive. However, for access to the website of CADENA MAR S.L. the installation of cookies is not mandatory.

2. Accessing this web site is the user’s sole responsibility, therefore any risks involved in its use are the user’s sole and exclusive liability.

3. The information on this web site is provided for the user's convenience. This information may contain errors, inaccuracies, omissions or mistakes, therefore the owner does not guarantee that the content is reliable, accurate and/or secure.

4. The information on the web site is valid at the time it is updated. The owner reserves the right to modify, and/or suppress any information it sees fit at any time.

5. The owner of the web site shall not be liable for any damages that may be caused by interferences, interruptions, computer viruses and/or disconnections in the operative working of the present electronic system, nor those caused by third persons who illegally interfere with the system.

6. The user undertakes to use the web site and the services it offers in compliance with the legislation, and to the highest standards of decency, fairness and integrity in all its operations, an d shall not use it for illicit purposes, infringe these provisions, or use in any other way that may be prejudicial to third persons or prevent other users from using it correctly.

7. The services that this web site provides are for persons of legal age, therefore any user who engages services on this web site expresses that they are of legal age. No information concerning minors shall be requested or collected.

8. The owner shall not be liable for the contents, products and/or services that may be accessed using advertising links or other links to external web sites provided on this web site. The links are merely for information purposes and do not require any type of relationship between the owner and the owners of the web sites that can be accessed via aforesaid links.

9. The content of this web site is available for staff and non-commercial use only, therefore you may not copy, reproduce, issue, transmit, publish, transfer, modify, sell or use the content contained on this site for public or commercial purposes.

10. The owner reserves the right to terminate or withdraw the services provided at any time from those users who have infringed the provisions of this document or breached the applicable legislation, public morality or public order. The exclusion of the user shall not affect the relevant legal action being taken in order to demand liability.

11. To engage the services, the user must register as a client, and all the information must be true and complete.

12. The user's credit card details are collected for the purpose of guaranteeing the booking. The total amount shall be paid in the establishment in which the booking is made. If the user doesn’t show on the arrival day without prior cancellation, charges shall be made for cancellation expenses by issuing an invoice to the user’s address.

13. Cancellation and no show policy:

13.1. For booking with arrival between 30/06 - 01/09:
- If you cancel within 5 days prior to the date of arrival to the hotel, no charge will be made.
- If you cancel during the 5 days before the day of arrival, 5% of the total reservation will be charged.
- No shows: The hotel will charge 10% of the total reservation.

13.2. For bookings with arrival between 01/07 - 31/08:
- If you cancel within 10 days prior to the date of arrival to the hotel, no charge will be made.
- If you cancel during the 10 days prior to the day of arrival, 5% of the total reservation will be charged.
- No shows: The hotel will charge 20% of the total reservation

If you would like to cancel, send an email to reservas@marhotels.com

14. The accommodation agreement shall be signed upon booking, linking both the user and the hotel operator.

15. All the rights and obligations that arise from the contract shall directly and exclusively affect the user and the operating company of the selected hotel.

16. The booking price only includes the contracted service (accommodation only, accommodation and breakfast, half-board, etc). It does not include any additional, optional or other service that is not expressly engaged via this web site’s system.

17. All the best offers for hotels and aparthotels shall only be valid for the established period of time and shall only be contracted during the time they are accessible to users of the service via this website. Prices shall vary on a daily basis.

18. In the event that the contract is cancelled by the operating company, due to force majeure, which shall be deemed to include any abnormal or unforeseeable circumstances, whose consequences are unavoidable despite acting with due care, the booking will be cancelled and the company shall not accept any liability for such cancellation.

19. The owner guarantees that any personal information collected from the user shall be confidential, stored in a database and automatically processed in compliance with the provisions of the Spanish Organic Law 15/99 on the personal data protection, of 13th December, and the information society services and electronic commerce act 34/2002 of 11th July.

20. The user grants the web site owner the express authorisation to transfer his/her details to companies that are directly or indirectly linked to CADENA MAR S.L., so that such companies may use such personal information to send the user offers, promotions, products and services, as well as to make bookings.

21. The file shall be under the control of CADENA Mar, domiciled in calle 16 de julio, 15, Cadena Mar / Grupo Batle headquarters, 07009 Palma, Balearic Islands (Spain). Aforesaid file is registered in the data protection register and bears a code assigned by this body.

22. Every user is entitled to access, correct, cancel and oppose the use of their personal data or reverse the authorisation granted, without having retroactive effects in compliance with the law. To exercise these rights, please write to the following postal address: CADENA MAR, domiciled in calle 16 de Julio, 15, Cadena Mar / Grupo Batle headquarters, 07009 Palma, Balearic Islands (Spain). All data not updated in the following three years shall be deleted.

23. The on-line booking service warrants secure and confidential transactions. A compulsory password system is used to identify and verify the user in the system.

24. The web site uses a secure server to connect to the transactional service. It is standard internet security technology named secure socket layer (ssl), which implements an encryption system to offer maximum confidentiality with regard to all the data that it sends. The information is encrypted, which warrants that aforesaid information can only be read by the client's computer and the server of the owner of the web site.

25. To verify that the connection is made using a secure server you may use one of the following methods: using the server address (url), since a secure server begins with http.

26. By means of an indication on your browser which displays a whole key in one or other of the bottom corners of the screen.

27. If any provision of this document is declared wholly or partly null and void, it shall not affect the remaining articles.

28. These terms and conditions, as well as the relationship between the owner of the web site and the users, shall be governed by Spanish legislation, and the parties shall be subject to the jurisdiction of the courts and tribunals of Palma (Balearics).

29. The non-refundable booking: Attention: the non refundable booking policies differ from the general hotel policy. Cancellation: please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged. Deposit: the total price of the reservation will be charged on the day of booking and is non-refundable.

30. Specific Terms and Conditions for Travel Agents

Payment shall be made via bank transfer to this bank account: ES79 2077 0505 9851 0043 0931 displaying the booking number or credit card.

When paying by credit card:

- The reservation charge shall be taken 72 hours after confirming the booking.
- If you cancel 15 days prior to check in, there shall be no cost.
- If the cancellation is 14 days prior to check-in, the customer shall be charged one night's stay.
- No-shows shall be charged the whole stay.

When paying by means of bank transfer:

- Payment shall be made by means of bank transfer to this bank account: ES79 2077 0505 9851 0043 0931 displaying the booking number.
- Payment must be made 15 days prior to the client’s check-in or it shall be cancelled.
- The total amount must be paid excluding the discount or commission that is made to the agency.
- If you cancel 15 days prior to check in, there shall be no cost.
- If the cancellation is 14 days prior to check-in, the customer shall be charged one night's stay.
- No-shows shall be charged the whole stay.