Privacy Policy Travel Agency
Please read this privacy policy carefully. In it, you will find important information about how we handle your personal data and your rights in this regard under the current legislation.
 
This policy is published on our website and applies to travel agencies that wish to work with us under the terms specified here 
 
In general, any fields on our forms which are flagged as obligatory must be completed in order that we can process your requests.
 
Who is responsible for the handling of your data?
CADENA MAR, S.L.
Gran Vía Asima, 1, 07009 - Palma de Mallorca (Spain).
 
What personal information do we gather?
The data we handle is obtained from:
  • The forms that you complete in order to register as an agency on our partnership programme. 
  • From information provided during the course of the programme. 
 All this data is provided, either directly by you, or by third parties who process requests in your name - for example, the travel agency that has booked your stay.
 
The kinds of data we typically handle are:
  • Identification data. 
  • Contact data, postal and email addresses. 
  • Data relating to finance and transactions.
  • Data relating to, and generated by, the booking. 
Why do we handle your data?
Your data will be handled in order to administer the partnership programme and the bookings contracted with us, and to enable us to meet our legal obligations.
 
To whom can we supply your data?
We only supply your data where we are legally obliged to do so, or where it is necessary for the provision of the services requested. For example, in the case where a booking contracted with us includes services provided by third-party suppliers, or where a request for availability may affect such services, the data necessary for the processing of the said booking/request for availability will be communicated to the relevant suppliers, and exclusively for this purpose.
 
Under the current legislation regarding matters of public safety, we are obliged to provide information about your stay to Government Security Forces.
 
Legal basis of the data handling
The handling of your data is based on the execution of the contract of partnership and of booking with the customers of the partner agency, and the fulfilment of our legal obligations: specifically, the provisions of the Balearic Islands Tourism Law 8/2012 19 July and other tourism legislation, and of Organic Law 4/2015, 30 March, regarding the protection of public safety and its regulatory implementation, in addition to finance and taxation law.
 
For how long will we store your data?
Your data will be stored for the duration of your active relationship with us, and in all cases, for the period stipulated in the relevant legislation, and for the time needed to attend to any potential responsibilities arising out of the handling of the data. We will delete your data when it is no longer necessary or relevant to the purposes for which it was obtained. In relation to the booking contracted on behalf of your agency’s customers, we hereby inform you that, in compliance with the provisions of the current legislation, we will store our hotel guest-registers for three years, counting from the date on the last record page they contain.
 
What are your rights?
You have the right to obtain confirmation as to whether or not we are handling your personal data, and if we are doing so, you have the right to access it. Equally, you can request that your data be rectified if it is incorrect, or that incomplete data be completed; you can also request that your data be deleted when, among other reasons, the data is no longer necessary for the purpose for which it was gathered.
 
In certain circumstances, you can apply for a limitation on the handling of your data. In such a case, we will only handle the data concerned for the formulation, execution or defence of complaints or claims, or with a view to the protection of the rights of other individuals. Under certain circumstances, and for reasons relating to your particular circumstances, you can oppose the handling of your data. In this case, we will cease to handle the data, except where legal requirements override your interests, rights and liberties, or for the formulation, execution or defence of complaints or claims. In addition, and under certain circumstances, you can request portability of your data, so that it can be transferred to another data protection controller.
 
In order to exercise your rights, you should send us an application, accompanied by a copy of your national identification document or other valid identification document, either by post or email to the address shown in the section: Who is responsible for the protection of your data?
 
You can find further information on your rights and how to exercise them on the website of the Agencia Española de Protección de Datos (Spanish Data Protection Agency) at http://www.agpd.es.